Managed Remote Teams for Service Businesses
We recruit, train and manage your remote team, built on your own processes.
What we do
How a Heilmrich team comes together
You do not screen resumes, interview candidates, or train staff. We handle that, on your processes, and stay on after the team starts.
You share your processes and scripts
You share your team structure, processes, scripts and expectations. We agree the role requirements in writing before any recruitment begins.
We recruit and vet candidates
We recruit candidates and vet them with mock calls, so the people we bring forward can already handle the conversations your team runs.
We train the team on your business
We train the team on how your business runs, using your own processes and scripts, not a generic playbook.
We manage and coach on an ongoing basis
Our managers, coaches and quality assurance specialists review calls, track the performance measures we agreed, and coach team members as the team works.
Billing is per employee hour worked, and it begins when employees who meet the agreed requirements start working.
About
Built by people who have run remote teams
Heilmrich Staffing Solutions is a Calgary based staffing and workforce management company founded by Brad Sicat. Brad has over five years of experience in call center and remote workforce management, starting as an agent and moving into training, coaching, operations and workforce management.
Heilmrich serves businesses in the United States and Canada.
Remote Teams Worth Keeping.
Heilmrich Solutions, operating as Heilmrich Staffing Solutions.
Contact
Let's talk about your team
Send us your details and a member of our team will be in touch.